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Our Team


Sean Pomeroy


Sean has worked in the Human Resources industry since he graduated from Radford University with a Bachelors in Psychology and a Master of Arts in Industrial/Organizational Psychology. After working in HR as a generalist for a government contracting company, he moved to the HR Technology arena and began assisting companies in the selection and implementation of HR software.

While selling other companies software solutions, Sean worked with Michael Warden to design over a dozen applications for different organizations and industries over the years. Sean now focuses on the vision for the company, business development, and continues involvement in the software design of Cyber Recruiter and Cyber Train.

Favorite Movie: Life as a House, Fifth Element and About Last Night

Favorite Quote: “What would you attempt to do if you know you could not fail?”

James Bellew

VP Sales and Marketing

James has been with Visibility Software since January 2017.  He works closely with our sales and marketing team to develop and oversee our “go-to-market” strategy.  He holds a degree in Business and has over 20 years’ successful experience building high-performance sales teams, markets, distribution channels, revenue, and mindshare. He’s known for his firm grasp of how to customize business technology solutions and his sincere determination to get to the root of problems and solve them collaboratively.

Favorite Movie: Star Wars

Favorite Quote: “Very little is needed to make a happy life; it is all within yourself, in your way of thinking” – Marcus Aurelius

Taylor Bertelson

Account Manager

Taylor is an experienced Sales Development Representative with a demonstrated history of working in the computer software industry. Taylor has a B.A. degree Marketing from Texas Tech University and has also worked in leadership management in various industries. In her role here at Visibility, Taylor utilizes her passion for helping people assisting organizations find the right technology platforms that will help solve their talent management challenges.

Favorite Movie: The Breakfast Club

Favorite Quote: : ” Seek first to understand, then to be understood.” -Stephan Covey

Kelle Bickel

Senior Facilitator

Kelle works with clients during Cyber Recruiter and Cyber Train implementations, and works in supporting the Professional Services Group, Client Consulting & Services, Feature Testing and Tech Support. She has a Bachelor’s degree in Education with 25+ years of experience in software education, implementation and consulting.

Favorite Movie: Singing in the Rain

Favorite Quote: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou

Judy Burton


Judy has been with Visibility Software since January of 2014. She works with clients during Cyber Recruiter implementations, and works in supporting the Professional Services Group and Tech Support. Judy has an MBA and BS in Organizational Management as well as 15 years of experience in the Utility Software Industry as an Analyst, QA Tester, Technical Writer and Tech Support.

Favorite Movie: Tombstone

Favorite Quote: “No matter where you go or what you do, somebody, someday, will find out!”

Kimber Crumlish

Director of Channel Sales

Kimber has been with Visibility for 9 years. She works closely with our partners and prospects to help them learn about Visibility Software’s sensational products and services. Prior to joining the company, she worked in the software and technology industry in sales and account management for more than a decade.

Favorite Movie: Forrest Gump

Favorite Quote: “Learn how to cook — try new recipes, learn from your mistakes, be fearless and above all have fun.” -Julia Child

Tim Davis

Software Developer

Tim’s primary role consists of handling software development responsibilities for our Cyber Train solution. Since earning his degree in Management Information Systems from UNC Charlotte in 2001, Tim has worked as an Application Developer in various industries. The majority of applications Tim has developed have been web based, but also has experience developing desktop applications and windows services.

Favorite Movie: High Plains Drifter

Favorite Quote: “Never pass up an opportunity to keep your mouth shut.”

Lila Duty

Staff Accountant

Lila joined the Visibility team in May 2017 and is responsible for handling corporate accounting functions.  After spending most of her life in Colorado, Lila made the move to Newberry, SC to be closer to family and to escape the cold winters! She looks forward to exploring the South and East and discovering all it has to offer. Lila’s Accounting experience spans over 25 years and includes working in the healthcare, insurance and telecommunication industries.

Favorite Movie: Little Women

Favorite Quote: “Frustration, although quite painful at times, is a very positive and essential part of success” – Bo Bennett  Out of Balances

Francesca Frugoli

Director of Customer Retention

Francesca focuses on customer retention and support while assisting the technical support and implementation teams. Prior to joining the Visibility team in 2000, she spent 17 years building a referral business in the real estate market.

Favorite Movie: Sleepless in Seattle

Favorite Quote: “The best time to plant a tree was 20 years ago. The second best time is now.” – Chinese Proverb

Melissa Goolsby

Manager of Customer Support & Happiness

Melissa joined Visibility in May of 2017 and will be leading the Customer Support team focusing on customer happiness. Melissa brings nearly a decade of Technical and Customer Support experience. She has worked for large enterprise companies as well as small startups. She is passionate about technology, people and building lasting relationships to ensure success.

Favorite Movie:  Labyrinth

Favorite Quote: “Some people feel the rain, others just get wet.” – The Pacific Northwest

Susan Huffaker

Software Engineer

Susan is the software developer who works on the Cyber Recruiter product at Visibility Software. She has worked in the software industry for over 20 years and has worked as a Software Developer at various companies. She graduated from the University of North Carolina at Charlotte with a Bachelor’s degree in Mathematics/Computer Science.

Favorite Movie: Enchanted April

Favorite Quote: “Life is what happens while you are busy making other plans.” -John Lennon

Mark Jackson

Director of Marketing

Mark is responsible for overseeing Visibility’s marketing strategy and collaborates with the sales group to develop partner and client campaigns that promote our applicant tracking and learning management solution offerings. He holds a Bachelor’s degree in Organizational Management & Development and has spent the past 9 years in the document management and human resource software industries in marketing. Prior to that, Mark worked as a recruiter in the staffing industry.

Favorite Movie: Miracle

Favorite Quote: “What lies behind us and what lies before us are tiny matters compared to what lies within us.” – Ralph Waldo Emerson

Christina Pomeroy

Chief Operations Officer

Christina leads the technical, product and customer support teams and is a key member of the software development team. Since joining Visibility in 2000, Christina has transitioned from a consultant who helped teach clients how to use software, to a designer who helps build out software packages and processes. Christina has over 20 years of experience in the software industry.

Favorite Movie: The Princess Bride

Favorite Quote: “Luck is what happens when preparation meets opportunity.”-Seneca

Bonnie Sastre

Customer Success Representative

Bonnie joined Visibility in September of 2017 and will be focusing on customer happiness. Over the years Bonnie has been systematically acquiring a set of skill that have been developing from large to small companies as well as a non-profit sector. Bonnie has an affinity for Human Resources and Customer Support. Bonnie’s skill set has allowed her to hone and maintain a solid edge in adapting to technical support and processes. She is eager to help our customers in finding a solution to ensure success.

Favorite Past Time: Hiking, Horseback Riding and Off Roading

Favorite Quote:  “Coming together is a beginning; keeping together is progress; working together is success.” –Henry Ford