Premium Support Agreement

Premium Support Agreement

1. Cloud Hosting. As Part of the Premium Support service, Visibility shall host the licensed product. Hosting includes the following services / infrastructure.

    • All required hardware
    • All required software
    • eMail SMTP service
    • SSL Certificate
    • Routine back-up of the data
    • Apply updates needed based on open cases
    • Apply updates for major versions
    • Post updated files or make adjustments to the website pages (this excludes building of new web pages or custom programming, if licensed product is Cyber Recruiter).
    • Activate “Alerts” feature which monitors data on the server and sends automatic email notifications based on triggers set up in Admin.
    • Activate “Job Notification” feature which monitors new job openings and alerts applicants who have pre-established (if licensed product is Cyber Recruiter).
    • Active “Indeed” feature which will send all open jobs to Indeed for job posting (if licensed product is Cyber Recruiter).
 

 2. Upon Request

    • Integration via standard WebAPI to other integrated products (Sage HRMS, MIP, etc). Additional detail on requirements can be found in Help Central.
    • Integration via standard WebAPI to pull data from integrated solution. Additional details on requirements can be found in Help Central.
    • Establish integration to Sage ESS. This requires the Sage ESS product to be accessible outside the Customer network and the link will need to be changes after the system is moved..
 

3. Specific Customer Duties. The customer will provide information, materials, personnel and cooperation to Visibility as follows:

    • Customer will apply Visibility supplied credentials to the DNS which will be used for email addresses. This will provide verification coming from Cyber Recruiter/Cyber Train.
    • If needed, Customer will white-list any needed SMTP server addresses to allow for email communication.
    • Customer can request the database at any point be moved to Customer server. If the data is moved, Customer will match the environment established on the Visibility servers.  This generally relates to the version of SQL installed but could require additional infrastructure on the Customer’s part before the data can be successfully transferred. 
    • Customer shall designate one employee to be the Primary Contact and shall notify Visibility of the same. It is understood that Visibility shall work with the Primary Contact related to the services defined.